Build an IT Service Desk Agent with Microsoft Agent Framework

A beginner-friendly, 14-part series that builds a real-world, enterprise-ready IT Service Desk agent in C# with Microsoft Agent Framework — tools, MCP, human approvals, memory, guardrails, workflows, the Agent Harness, AG-UI hosting, a Next.js chat UI, Azure Container Apps and Microsoft Teams.

📄️Part 1: Overview and Azure Setup

Start a beginner-friendly, 14-part Microsoft Agent Framework series. See the enterprise IT Service Desk agent you will build, understand its architecture, and set up a keyless Azure foundation with a resource group, Key Vault and a tested Foundry model.

📄️Part 1: Overview and Azure Setup

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